Is this Alcala hotel pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Alcala hotel?

Check-in time for Alcala hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Alcala hotel have a swimming pool?

Yes, this Alcala hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Alcala hotel?

Best-rates for the Alcala hotel starts from $475 per night with includes Internet, Pet Friendly, Balcony/Terrace, Accessibility, Entertainment, Eco Friendly, Hot Tub, Kitchen, TV, Ocean View, Security/Safety, Sports/Activities, Bar, Pool, Wheelchair Accessible, Business Services, Bedding/Linens, Wellness Facilities, Spa, Restaurant, Toiletries, Air Conditioner, Parking, View, Guest Services, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Alcala hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the hotel has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Alcala hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Alcala hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Alcala hotel?

Based on the information reported by the owner or manager, the Alcala hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Alcala hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

RedLevel at Gran Melia Palacio de Isora - Adults Only | Hotel in Guia de Isora

| 9.6 (405 Reviews) | Pet Friendly 1 Bathroom

Alcala Hotel | RedLevel at Gran Melia Palacio de Isora - Adults Only

Hotel in Alcala, Guia de Isora

Adults-only beachfront hotel with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at RedLevel at Gran Melia Palacio de Isora - Adults Only's full-service spa. Then enjoy a meal at one of the hotel's 9 restaurants.
RedLevel at Gran Melia Palacio de Isora - Adults Only offers 110 accommodations with iPod docking stations and minibars. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Guia de Isora hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with outdoor tennis courts and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pet Friendly

Pool

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Eco Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Shampoo

Bathrobes

Designer toiletries

Hair dryer

Towels

Bidet

Separate bathtub and shower

Toilet paper

Soap

Rainfall showerhead

Bedroom

Blackout drapes/curtains

Premium bedding

Bed sheets

Air conditioning (climate-controlled)

Pillow menu

Slippers

Turndown service

Laptop-compatible safe

Iron/ironing board

Recycling

Eco-friendly cleaning products used

Phone

Breakfast

9 restaurants and 1 coffee shop/cafe

Coffee/tea in common area(s)

2 poolside bars, 5 bars/lounges and 1 beach bar

Free daily reception

24-hour room service

Free bottled water

Espresso maker

Minibar

Electric kettle

Parking

Limited onsite parking

Electric car charging station on site

Onsite parking available only on request

Free covered self parking on site

Free valet parking on site

Accessibility

Elevator

Wheelchair-accessible registration desk

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible lounge

Wheelchair-accessible concierge desk

Wheelchair accessible (may have limitations)

Wheelchair-accessible restaurant

Activities

Golfing

Fishing

Surfing/body boarding

Golf lessons

Sailing

Scuba diving

Whale watching

Boat tours

Bicycle rentals

Hiking/biking trails

Kayaking

Mountain biking

Windsurfing

Snorkeling

2 outdoor tennis courts

Fitness classes

3 outdoor pools

Archery

Lifeguards on site

Shopping

Volleyball

3 outdoor padel courts

Tennis

Yoga classes

Segway rentals/tours

Evening entertainment

Full-service spa

Pilates classes

24-hour fitness center

Entertainment

Satellite channels

32-inch LCD TV

Premium channels

General

Meeting rooms - 14

Business center

Conference space (12917 square feet)

Computer station

Ballroom

Elevator

Gift shop/newsstand

Reception hall

ATM/banking services

Front-desk safe

Library

Banquet hall

German

English

French

Italian

Russian

Spanish

Beach towels

Smoke-free property

TV in lobby

Guest Services

Snack bar/deli

3 outdoor pools

Laundry facilities

Hair salon

Concierge services

Daily housekeeping

Tennis lessons

24-hour front desk

Tour/ticket assistance

Turndown service

Luggage storage

Multilingual staff

Wedding services

Laundry facilities

Dry cleaning service

Porter/bellhop

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Outdoors

Pool sun loungers

Beachfront location

Garden

Lifeguards on site

Beach umbrellas

Nature reserve

Beach loungers

Terrace

Pool umbrellas

Pool cabanas (surcharge)

Spa

Detox wraps

Ayurvedic treatments

Hot tub

Massage - hot stone

12 treatment rooms

Turkish bath/hammam

Massage - deep-tissue

Body wraps

Spa open daily

Steam room

Facials

Outdoor treatment areas

Massage - sports

Hydrotherapy

Sauna

Body treatments

Couples treatment room(s)

Manicures and pedicures

Body scrubs

Aromatherapy

Massage/treatment rooms

Policies

Check-in

Check-in start time: 3 pm; check-in end time: midnight express check-in available minimum check-in age: 18

Check-out

Check-out before noon express check-out available

Child Policy

Children younger than 16 are not allowed at this adults-only property. all guests 16 and older are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Pet fee: eur 80 per pet, per day service animals are exempt from fees the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

2 total pets food and water bowls are available pets allowed for an extra charge of eur 80 per pet, per day pets cannot be left unattended restrictions apply; for more information contact the property at the number on the booking confirmation service animals are welcome, and are exempt from fees welcoming dogs only

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges guests must contact this property in advance to reserve onsite parking please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates) special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products

Reviews

Jeffrey

Jul 11, 2025 08:13:26 PM

Review Score: 4

Summary: Resort grounds and room size/cleanliness were fabulous, everything else was below average. Pool staff would not take an order - no service to save their lives, rather talk amongst themselves and would get upset when you'd walk to the bar to order - this resort could double/triple profits overnight if they learned and charged for service. I paid Red Level to escape kids and to relax - my ocean view room was over the Italian kitchen and other amenities downstairs, could hear loud noises, banging and yelling until 1-2 AM each evening. The high-end restaurant at Red Level was horrid! If you want to overpay for fluffy bite size crap you are in luck...just don't waste your time no matter how they market the experience. Americans - this is primarily a Spanish/Brit facility. The grounds are NOT huge they are adequate and simple to move throughout, the food is bland, most of the buffet are cold cuts and things you just won't eat (stewed tomatoes, cabbage salads etc... evenings they cooked steaks but still don't have a clue how to prepare (even with their chef hats on) the major option was would you like a sprinkle of salt on that? Make sure to bring an electrical converter to charge phones etc as everything is European. Nice hotel but really frustrating atmosphere when trying to relax and escape normal everyday issues.

See All Reviews

Room Arrangement

Room Info	Facilities
Red Level Deluxe Room Size: 581 square feet m² 1 King Bed 2 Twin Beds	General Square meters - 54, Number of living rooms 0, Executive level room, Private bathroom, Number of bedrooms - 0, Ping - 16, Tile flooring in room, Square feet - 581, Bed count minimum 1, Furnished balcony, Number of bathrooms - 1, Bed count maximum 2
Red Level, Deluxe Room, Partial Ocean View Room Size: 581 square feet m² 2 King Bed and Twin Sofa Bed 3 Large Twin Beds and Twin Sofa Bed	General Number of living rooms 0, Executive level room, Number of bedrooms - 0, Partial ocean view, Square feet - 581, Wheelchair accessible, Number of bathrooms - 1, Square meters - 54, Private bathroom, Ping - 16, Tile flooring in room, Bed count maximum 3, Bed count minimum 2, Furnished balcony
Deluxe Room, Partial Ocean View (Redlevel with Whirlpool) Room Size: 581 square feet m² 2 King Bed and Twin Sofa Bed 3 Large Twin Beds and Twin Sofa Bed	General Private hot tub, Number of living rooms 0, Executive level room, Number of bedrooms - 0, Partial ocean view, Square feet - 581, Wheelchair accessible, Number of bathrooms - 1, Square meters - 54, Private hot tub (outdoor), Private bathroom, Ping - 16, Tile flooring in room, Bed count maximum 3, Bed count minimum 2, Furnished balcony
Red Level, Villa, Private Pool Room Size: 4306 square feet m² 1 King Bed	General Private hot tub, Number of living rooms 0, Executive level room, Square meters - 400, Number of bedrooms - 1, DVD player, Yard, Wheelchair accessible, Private pool, Number of bathrooms - 1, Private hot tub (indoor), Private bathroom, Tile flooring in room, Fence around yard, Desk, Garden view, Ping - 121, Square feet - 4306, Separate sitting area, Access via exterior corridors, Bed count minimum 1, Bed count maximum 1
Red Level Master Suite Ocean View with Terrace Bathtub Room Size: 1195 square feet m² 2 King Bed and Twin Sofa Bed	General Number of living rooms 0, Executive level room, Hardwood flooring in room, Number of bedrooms - 1, Partial ocean view, Ping - 34, Location - top floor, Wheelchair accessible, Number of bathrooms - 2, Square feet - 1195, Private bathroom, Separate sitting area, Square meters - 111, Bed count minimum 2, Furnished balcony, Bed count maximum 2
Red Level Junior Suite Front Ocean View Room Size: 581 square feet m² 2 King Bed and Twin Sofa Bed 3 Twin Beds and Twin Sofa Bed	General Number of living rooms 0, Executive level room, Number of bedrooms - 0, Square feet - 581, Wheelchair accessible, Number of bathrooms - 1, Square meters - 54, Private bathroom, Ping - 16, Tile flooring in room, Bed count maximum 3, Ocean view, Bed count minimum 2, Furnished balcony
Red Level Junior Suite Large Terrace with Whirlpool Room Size: 1001 square feet m² 2 King Bed and Twin Sofa Bed 3 Large Twin Beds and Twin Sofa Bed	General Private hot tub, Number of living rooms 0, Executive level room, Number of bedrooms - 0, Wheelchair accessible, Number of bathrooms - 1, Private hot tub (outdoor), Square feet - 1001, Private bathroom, Location - ground floor, Square meters - 93, Tile flooring in room, Ping - 28, Garden view, Bed count maximum 3, Bed count minimum 2, Furnished balcony
Red Level Junior Suite Front Ocean View with Whirlpool Room Size: 581 square feet m² 2 King Bed and Twin Sofa Bed 3 Large Twin Beds and Twin Sofa Bed	General Private hot tub, Number of living rooms 0, Executive level room, Number of bedrooms - 0, Square feet - 581, Wheelchair accessible, Number of bathrooms - 1, Square meters - 54, Private hot tub (outdoor), Private bathroom, Ping - 16, Tile flooring in room, Bed count maximum 3, Ocean view, Bed count minimum 2, Furnished balcony